Every medical office needs people to answer the phones, especially when it comes to after-hours calls. But what people don’t realize is that there are a lot of people that have to work and are unable to get an appointment scheduled when your office is open, or sometimes your own secretarial staff is going to be too busy answering their phone calls, and nobody wants to wait on hold forever. When this is the case, and you have a growing or top quality medical practice, you’ll want to hire an appointment scheduling service to get the job done, but hiring the right one can sometimes be a challenge.
Scheduling a Call Center can Improve Appointment Scheduling
By hiring a company that is open 24 hours a day, 365 days a year, you can greatly increase the satisfaction of your current patients, because they’ll be happier knowing they can reach your office anytime. Of course, they won’t know that they’re speaking to a call center when they call if the staff is properly trained and the answering service is full of true professionals that sound like you. These are the best kind, because they know everything about your business inside and out, and are able to provide the best service to your customers, even fooling a lot of customers into thinking they’re talking to someone in your office!
People Don’t Like Automation
Believe it or not, while you do have a lot of businesses that have automated services, including some answering services, the best ones out there keep this to a minimum, because if people wanted to talk to a machine, then they wouldn’t be calling to talk. It’s the laws of nature that people want to talk to other people, and not have to repeat everything constantly to an automated voice. By hiring a scheduling service, they get this luxury!
They Handle More than Appointments
The best answering services also do a lot more than just scheduling appointments. If that’s in your package and it is all you want them to do, fine. But they are also great at filtering out the many spam and solicitation calls you’re going to get when you are running a medical practice. This means that you can rest and not have to answer questions or have a full staff to answer the phones nonstop, which can lead to high turnover rates.
They’re also able to handle irate patients with excellent conflict management skills, and still have a way to reach you if absolutely necessary. If someone has an emergency, the top call centers also have the required means and connections necessary to dispatch emergencies accordingly, so your patients feel like you truly care.
Answering 365 – Scheduling Medical Appointments started out as primarily a medical practice answering service, and they’ve expended their avenues all the way out to appointment scheduling, as well as other industries as well. They are fully HIPPA compliant and are an accredited California Association for Health Services at Home, and Southern California DMA chapter answering service, winning numerous awards for their excellent service.